Refund policy

Returns

We accept returns within 7 days of delivery. To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Any item returned more than 7 days after delivery will not be eligible for a refund.

To initiate a return, please mail the item to:

108 Blue Lake Court
Longwood, FL 32779
United States

Customers are responsible for ensuring the product is securely packaged when returned.

Inspection and Evaluation

Once your return is received, the item will be carefully inspected. Refunds are not automatically guaranteed and will be approved or denied after evaluation of the returned piece.

Refund Eligibility

Refunds will be granted if a manufacturing issue or defect is identified.

However, the seller reserves the right to deny a refund if the item shows damage caused by:

  • Improper installation

  • Mishandling

  • Misuse or negligence after delivery

If approved, refunds will be processed to the original method of payment.

Damaged During Shipping

If your order arrives damaged in transit, please contact us within 48 hours of delivery and include clear photographs of:

  • The damaged item

  • The packaging

  • The shipping box

This documentation is necessary for filing a claim with the shipping carrier or print lab. Once the damage has been verified, we will arrange a replacement or refund when applicable.

Made-to-Order Items

All prints are produced on demand once an order is placed. Because of the custom nature of fine art print production, we cannot accept returns for reasons such as:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong material (paper, acrylic, or metal)

We encourage customers to carefully review product details before placing an order.

Contact

If you have any questions about returns or refunds, please contact us before sending an item back.